Privacy Policy

Scoopz Ice Cream Hut – Privacy Policy

Last updated April 16 2025

1. Who We Are

Scoopz Ice Cream Hut (“Scoopz,” “we,” “our,” “us”) is an Alberta‑owned mobile ice‑cream truck serving Foothills Creamery hard ice cream and sorbet at festivals, events, and private functions across Western Canada. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit scoopzicecream.ca, interact with us on social media, or book our truck.

2. Scope & Legal Basis

We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Alberta’s Personal Information Protection Act (PIPA). By providing personal information, you consent to the practices below.

3. What We Collect

Category Examples & When Collected

Contact details - Name, email, phone — provided on contact / booking forms or via email/DMs

Event details - Date, venue, guest estimate, special requests — shared when arranging a booking

Usage data - IP address, browser type, pages visited — gathered via cookies/analytics

Social content - Public profile name, comments, messages — from Instagram, Facebook, TikTok

Photos / video - Images from events that may feature you or guests — only with prior consent

No online payments: We do not collect credit‑card or banking details on our Site. All payments are handled in person at the truck or by invoice/Interac as arranged online and offline.

We do not knowingly collect personal information from children under 13 without parental consent.

4. How We Use Your Information

Bookings & Customer Service – to confirm dates, discuss requirements, and send event details.
Marketing (Opt‑in Only) – to share flavour launches, truck locations, and event news.
Analytics & Site Improvement – to understand traffic patterns and enhance your online experience.
Legal & Security – to prevent fraud, enforce our terms, or comply with lawful requests.

We do not sell or rent your personal information.

5. Sharing & Disclosure

Recipient Purpose Safeguards

Analytics providers (e.g., Google Analytics, Meta) Site metrics, ad targeting IP anonymisation where possible

Event partners (venues, caterers)Coordinate logistics, only as required. Shared under NDA or written agreement.

Law enforcement / regulators Legal compliance Only if required by law

We do not share financial data because we do not collect it online.

6. Cookies & Tracking

Scoopz uses cookies and pixels to:

remember preferences
analyse Site performance
measure marketing reach

You can disable cookies via your browser or opt‑out of interest‑based ads through AdChoices.

7. Retention

We keep booking correspondence and basic client records for up to seven (7) years to satisfy tax and accounting obligations. Marketing email lists are reviewed annually; you may unsubscribe at any time.

8. Security

Personal information is stored on encrypted Canadian servers with role‑based staff access. Our Site uses SSL to protect data in transit. Because we do not process online payments, we never store credit‑card numbers.

9. Your Rights

Access & Correction – Request a copy or correction of your personal data.
Withdraw Consent – Opt‑out of marketing at any time.
Deletion – Ask us to erase data not required for legal purposes.
Complaint – Contact the Office of the Privacy Commissioner of Canada or the Alberta Privacy Commissioner.

10. Policy Changes

We may update this Policy to reflect legal or operational changes. The revised version will be posted on this page with a new “Last updated” date. Significant changes will be highlighted or emailed to subscribed users.