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​ACCESSIBILITY STATEMENT

Accessibility Statement for Scoopz Ice Cream Hut


Last updated April 16 2025

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Our Commitment

Scoopz Ice Cream Hut is committed to making our website, scoopzicecream.ca, accessible to the widest possible audience, regardless of technology or ability. We strive to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and to support the principles of the Accessible Canada Act and Alberta’s Accessible Alberta initiatives.

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Measures We Take

  • Standards‑Based Code – Built with semantic HTML 5 and ARIA landmarks to aid screen‑reader navigation.

  • Keyboard Access – All interactive elements are operable without a mouse.

  • Text Alternatives – Descriptive alt text accompanies images, icons, and media.

  • Contrast & Color – We follow WCAG contrast ratios to ensure readable text and distinguishable controls.

  • Responsive Design – Content reflows for mobile, tablet, and desktop without loss of information or functionality.

  • Skip Links – “Skip to main content” links let keyboard and assistive‑technology users bypass repeated navigation.

  • Form Labels & Errors – Contact and booking forms include properly associated labels, instructions, and error messages.

  • Captioned Media – Videos posted after March 2025 include captions; legacy media is being updated.

  • Ongoing Testing – Regular audits using automated tools (e.g., Axe, WAVE) plus manual checks with screen readers (NVDA & VoiceOver).

 

Continuous Improvement

Accessibility is an ongoing effort. We review new content and features before they go live and welcome community feedback to help us identify and fix any issues that may arise.

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Need Help or Have Feedback?

If you experience barriers on our site or have suggestions to improve accessibility:

Scoopz Ice Cream Hut
Email: scoopzicecream22@gmail.com
Phone: +1 (780) 938 5912 (voice/text)
We aim to acknowledge accessibility requests within two business days and resolve issues within ten business days whenever feasible.

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Accessibility Features at Events

  • Service Window Height – Lowered auxiliary window available for guests using mobility devices.

  • Clear Signage – Large‑print menus upon request; high‑contrast flavor boards.

  • Sensory Considerations – “Quiet order” option (no music or bells) for guests with sensory sensitivities.

  • PUP Cones – Pet‑friendly treats served in easy‑to‑hold cups.

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Future Goals

  • Full WCAG 2.2 Level AA compliance by December 2025.

  • Audio descriptions for promotional videos.

  • Quarterly accessibility training for staff and content creators.

By prioritizing accessibility, we ensure everyone can share in the joy of Scoopz—online and on the road.

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